bg 9999's Privacy Policy
Your personal information is very important to us. This policy explains how bg 9999 collects, stores, and uses your information — and under what circumstances it may be shared with third parties.
Table of Contents
Introduction and Scope
This privacy policy applies to all services on the bg 9999 platform and its associated digital channels. It comes into effect when you use our website, create an account, or participate in our gaming services.
The purpose of this policy is to inform you with full transparency about what information bg 9999 collects, how it is collected, and what it is used for. Reading our Terms and Conditions will also give you a full understanding of the terms governing use of our services.
By using bg 9999's services, you are considered to have agreed to the terms described in this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team.
What Information We Collect
bg 9999 collects two types of information — information you provide directly, and information collected automatically through your use of the platform.
2.1 Registration and Account Information
Information you provide when opening an account includes:
- Full name and date of birth
- Username and password (stored in encrypted form)
- Email address and mobile number
- Documents required to verify your identity as a resident of Bangladesh
2.2 Financial Transaction Information
We store records of transactions made through bKash, Nagad, Rocket, or Upay during deposits and withdrawals. However, your mobile banking PIN or password is never stored in our system.
2.3 Automatically Collected Information
- IP address and device identifier information
- Browser type and operating system
- Login times and page view history
- Gaming activity and betting history
- Information collected from cookies and similar tracking technologies
Purpose of Using Your Information
bg 9999 uses the information collected for the following purposes:
- Account Management: To create, verify, and keep your account secure.
- Transaction Processing: To receive deposits and complete withdrawals within 5–30 minutes.
- Fraud Prevention: To detect suspicious activity and maintain the security of your account.
- Customer Support: To assist you in Bengali and English via 24/7 live chat and email.
- Bonuses and Promotions: To properly deliver offers applicable to you, such as weekly reload bonuses or VIP benefits.
- Service Improvement: To analyse user experience and improve the quality of the platform.
- Legal Obligations: To maintain records required under applicable laws and regulations.
bg 9999 does not sell your information to any third party and does not use it beyond the purposes stated in this policy.
Data Storage and Security
bg 9999 applies industry-standard technical and administrative measures to keep your information secure.
4.1 Encryption and Technical Security
- Data transmission is secured through SSL (Secure Socket Layer) encryption.
- Sensitive information, including passwords, is stored in hashed and encrypted form.
- Server access is controlled and regular security audits are conducted.
- Firewalls and intrusion detection systems are active.
4.2 Data Retention Period
Your information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations, resolve disputes, and prevent fraud.
4.3 Staff Access Controls
Only authorised staff whose job responsibilities require it are granted access to personal information. All staff are bound by confidentiality agreements.
Circumstances for Sharing Information
bg 9999 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Providers
Necessary transaction information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay for payment processing. These providers are governed by their own privacy policies.
5.2 Game Providers
Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may have limited access to gaming session information required for fair gaming operations. This information is not used outside of gaming activities.
5.3 Legal Reasons
Information may be disclosed in response to a court order, investigation, or valid request from a law enforcement agency under applicable laws of Bangladesh.
5.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred, but the new operator will be bound to comply with the terms of this privacy policy.
Outside the circumstances listed above, we will obtain your prior consent before sharing information with any third party.
Cookies and Usage Analytics
bg 9999 uses cookies and similar technologies that store small data files in your browser. These technologies help maintain site functionality and improve service quality.
6.1 Types of Cookies
- Essential Cookies: Necessary for maintaining login sessions and ensuring security. These cannot be disabled.
- Functional Cookies: Used to remember your preferred language and settings.
- Analytics Cookies: Collect anonymous statistics to understand how the site is used.
- Marketing Cookies: Help display relevant advertisements to you (where you have given consent).
6.2 Cookie Controls
You have the ability to accept or reject cookies by changing your browser settings. However, disabling essential cookies may disrupt some core site functions and you may be unable to log in properly.
Your Rights Regarding Your Information
bg 9999 respects your rights regarding your information. You have the following rights:
7.1 Right to Access
You have the right to request a copy of the personal information stored in your account. This request can be made through customer support channels.
7.2 Right to Correction
You may request correction of inaccurate or incomplete information in your account. Identity verification may be required to change verified information.
7.3 Right to Request Deletion
You may request closure of your account. However, some information may need to be retained for a specified period due to legal obligations and fraud prevention requirements.
7.4 Right to Opt Out of Marketing Communications
You may unsubscribe from promotional emails or SMS at any time. Essential service-related communications will continue.
Our Responsible Gaming policy also contains details on your rights and procedures regarding account controls, self-exclusion, and limit setting.
Protection of Minors
All casino and betting services at bg 9999 are strictly for persons aged 21 and above. We do not collect information from minors and do not knowingly allow them to create accounts.
Age is verified at the time of registration. If we have reason to believe that a minor's information has been collected, we will immediately close the relevant account and delete the collected information.
If a parent or guardian believes their child has created an account on our platform, please contact our customer support team — we will take action promptly.
Changes to the Privacy Policy
bg 9999 may update this privacy policy from time to time. When changes are made, we will:
- Update the "Last Updated" date at the top of this page.
- Notify you via your registered email or through the platform if there are significant changes.
- For major changes, sufficient notice will be given before the new policy takes effect.
Continued use of the site after any changes will be considered acceptance of the revised policy. We therefore recommend revisiting this page periodically.
If you have questions about any part of the policy, you can look for answers on our FAQ page or contact us directly.
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact the bg 9999 dedicated support team:
Available directly on the site 24/7 in Bengali and English.
[email protected]
We aim to respond to privacy-related requests as quickly as possible.